Delivery Information

All goods shipped by Norris Steam Services (London) Ltd are sent securely by recognised UK courier service UPS.

To avoid potential issues of lost goods we are unable to ship using a non tracked service.

Clients are welcome to have goods collected using their own couriers (at their cost and liabilities)

Shipping costs start at £6.50 ex VAT for our Economy service depending on size and value of goods. Please note Scottish Highlands and some other areas of the UK are not included in these terms.

Order by 13:00 Monday to Friday for next business day delivery.

Delivery Notifications

You will receive an email at the address you have specified when your order has been despatched – this email contains the tracking number (if applicable) so you can track it online right to your door.

Delivery Timescales

All goods unless stated are available from stock for next day delivery. All commercial laundry equipment is only manufactured to order due to the clients requirements for specifications. If your order is received by Norris Steam before 13:00, subject to passing necessary checks, your order will be shipped the same day to be received using the below delivery timescales (excluding Sundays and Bank Holidays).

Delivery Options are;

Deliveries made Monday – Friday;
Economy – 2-3 Days
Priority – Next Working Day
Express – Before 10:30 Next Working Day

Norris Steam Services London Ltd do not open on bank and public holidays. Orders received on these days will be dispatched the next working day with the delivery timescales as above.

In the event of a delay, Norris Steam Services London Ltd will contact you either by email or telephone at the earliest opportunity to inform you of this.

While the vast majority of UK locations are valid for next day delivery, there are a few remote locations which are not covered by the next day delivery service.

Should a delivery not be attempted within the correct timescale requested we shall downgrade the delivery to reflect the couriers actions and refund the difference in cost accordingly. For example if Priority delivery is selected and goods do not arrive until 3 working days we shall downgrade the delivery to Economy service.

If delivery is attempted on the timescale requested no refund will be issued. Please note that Parcel Force couriers reserve the right to deliver goods to secure location with signature if requested delivery address is not accessible at time of delivery attempt.

International Deliveries

For shipping times for international deliveries please contact us at sales@norrissteam.co.uk and we shall be happy to give information. International shipping is calculated in the checkout and is subject to any import duties and / or customs charges which the client is liable for.

Please note that in a multiple occupation building, anyone in the building is allowed to sign the parcel to confirm its receipt.The courier company consider an item as delivered once a signature at the designated address is achieved. It is your responsibility to ensure that the recipient is at the delivery address, or to obtain the delivered parcel from the signatory.

Signature upon delivery, missed deliveries and denial of receipt

All orders shipped Norris Steam Services London LTD require a signature upon delivery. Due to security reasons. Parcels shipped on this basis cannot be left without signatures. If you miss the delivery person, a card will be left to give you instructions to either arrange a re-delivery or to collect it from your local sorting office / delivery depot.

If for any reason the item is returned to us (e.g. incorrect address specified, item not called for), then Norris Steam Services London Ltd will inform you immediately by email as soon as Norris Steam Services London Ltd receive the item. From this point forth, you will be given a choice whether you wish us to re despatch the item or for you to cancel the order. If further to dispatch it is undelivered again, we reserve the right to charge delivery charges for subsequent deliveries. Please note that for items that were undelivered through fault of the consumer and a refund is requested Norris Steam Services London Ltd reserve the right to deduct our outwardly shipping fees from the refund total.

In the case of a parcel being signed for and a delivery confirmation being available on the courier’s website, if the customer denies receiving the package, this is called a ‘Denial of Receipt’. Under these circumstances, we must contact the courier company to confirm the delivery details, who will in turn contact the customer to ask for written documentation to be completed to confirm that the parcel has not been received. These circumstances must be mediated by the delivery service and we cannot take action until it has been confirmed whether or not the parcel was received by the customer.

Inspection upon delivery

When receiving your order you should inspect the packaging to ensure that it has not been tampered with in any way. If it does appear to be tampered with, you should refuse delivery. Damages to goods must be reported within 48 hours of receiving the shipment.

Lost Deliveries

Norris Steam Services London LTD use secure couriers for all of our deliveries for reasons of reliability and convenience. Unfortunately, as with all delivery services, there are rare circumstances where parcels do not arrive in the agreed timescale or they are lost completely. Under these circumstances, we endeavour to ensure that the item is delivered to you as soon as possible by contacting the delivery service and attempting to locate your parcel and have it delivered. You may also contact the delivery service yourself with the tracking number supplied to you in your dispatch email. In the case of lost items, we cannot refund orders or send out a replacement until the delivery is confirmed to be lost.

Last Updated September 2019