Returns Policies

At Norris Steam Services London Ltd, we make every effort to ensure that all goods shipped are described as accurately as possible. We also understand that sometimes items you receive are not quite as you expected, and therefore we offer you 15 days to change your mind on any of your purchases from this website. Your right to cancel starts from the date you receive your goods 15 days later. You must notify us of any return of goods before shipping back to us, please include any order / invoice number.

Conditions for the return of items

The item(s) must be in unused and in the same original condition in which they were received. Items must be returned with all the original packaging, instructions, guarantee and any extras. Customised parts such as steam hoses cut to size cannot be returned unless they are found to have manufacturing faults. If a visual defect is found with the item(s) upon arrival, you must notify us within 48 hours.

Fees for Returns

Any goods which are returned not in brand new sealed condition are subject to a 25% handling fee for re stocking and re packaging. Any goods used, without original packaging or damaged by client will not accepted for return. Return of non stock item may be subject to any manufacturers handling terms or refused. This is subject to their acceptance and not guaranteed by Norris Steam Services.

Jiffy Steamer Returns

Norris Steam Services (London) Ltd will only accept return of Jiffy Steamers which are brand new and unused. Any Jiffy Steamer which has been used for any period of time will not be accepted for return. Distance Selling of Consumer Rights Act 2015 apply.

How to return items

Items must be returned to Norris Steam Services London LTD by a tracked service or brought in person to our store. Norris Steam Services London Ltd do not offer a free return service unless the goods were shipped in error by Norris Steam Services London LTD or deemed faulty by manufacturing error.

Faulty Items

Faulty items must be returned using the same process described above.

Refunds

When we receive the item, our returns department will confirm that everything is present and in its original condition to ensure its eligibility for refund. We process refunds as quickly as possible and you will receive an email to notify you when the email has been processed. We process most refunds on the same day which they were received, but please allow up to a maximum of 14 days for the money to reach your account. It rarely takes this long, but can happen sometimes for reasons such as bank delays or errors. Norris Steam Services (London) Ltd do not refund shipping costs unless goods have been sent in error or have been found faulty.

Exchange Of Goods

You are welcome to return unused goods for exchange within your cooling off period. All return costs are to be paid by the client. Should you wish redelivery of any other items, Norris Steam Services (London) Ltd reserve the right to charge for additional extra shipping costs. All goods in exchange will be charged at current costs. Exchange of goods will be credited to the value of purchase.

Goods Purchased In Store Or Collected By Client

Any items purchased in store or collected by client are to be returned to us by the client. We are not liable for any collection responsibility or costs.

Returns address:

Norris Steam Services London Ltd
Unit 8 Seven Acres Business Park
Seven Acres Avenue
Takeley
Essex
CM22 6PR
United Kingdom

if you have not received or have misplaced your sales invoice please contact us at sales@norrissteam.co.uk

Updated May 2026