Terms & Conditions


1. The owner of this web site is Norris Steam Services (London) LTD whose address is Unit 6C, Crystal Court, Sheep Lane, Hackney, London, E8 4QS. Registration number 01042541.

2. Your contract for purchases made through the Site is with Norris Steam Services (London) LTD, and you undertake that any and all goods ordered by you are for your own use.

3. You must be eighteen years old to use this site. If you are under eighteen, you may only use the site in conjunction with, and under the supervision of, a parent or guardian. If you do not qualify, please do not use the site.

4. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

5. No contract for the sale of any product will subsist between you and Norris Steam Services (London) LTD until Norris Steam Services (London) LTD dispatches the product(s) ordered. We will confirm that the product(s) have been dispatched by a confirmation email. This confirmation e-mail amounts to an acceptance by Norris Steam Services (London) LTD of your offer to buy goods from Norris Steam Services (London) LTD a third party supplier that is engaged on your behalf by Norris Steam Services (London) LTD (whether or not you receive that e-mail).

6. You agree that e-mail can be used as a long-distance means of communication.

7. This confirmatory e-mail will contain all relevant statutory information concerning your contract.

8. The confirmatory e-mail will also contain a link to these terms and conditions, and may be amended in accordance with paragraph 59 below from time to time.

9. You must check that the details on this confirmatory e-mail are correct as soon as possible and you should print out and keep a copy of it.

10. Norris Steam Services (London) LTD will not pass on your personal or credit or debit card details to any third party except where an additional security check may be deemed necessary. We shall be entitled to process your data in accordance with the terms of our Privacy Policy. Please view this document for further information.

11. You undertake that all details you provide to Norris Steam Services (London) LTD for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.

12. You must choose a password on completion of registration. You are responsible for all actions taken under this password and shall only use the Site under your own email address and password. You must make every effort to keep your password safe and should not disclose it to anyone. If it is compromised, you must change it. You may not transfer or sell your password to anyone, nor permit, either directly or indirectly, anyone to use your email address or password.

13. If there are any changes to the details supplied by you it is your responsibility to inform Norris Steam Services (London) LTD as soon as possible.

14. All purchases are non-exchangeable, non-refundable and non-transferable.

15. You may cancel your order at any time prior to your order being processed by clicking on the ‘cancel’ link next to the product ordered on your account page on the website. We can also accept cancellations by telephoning +44 (0)20 7923 4345 during normal office hours. You may also withdraw from the contract at any time after the product has been dispatched and you have received our email confirming your order but no later than 7 working days after the day after you receive the product by:

  • a. sending the notice of cancellation by email to sales@norrissteam.co.uk ensuring that you quote your name, address and order reference number; or
  • b. where you have already received the goods, returning the goods to Norris Steam Services (London) LTD unopened together with the original invoice. Norris Steam Services (London) LTD will refund you the purchase price of the goods. Where appropriate Norris Steam Services (London) LTD shall refund any additional customs duties borne by you on receipt of the relevant customs receipt.

16. Once Norris Steam Services (London) LTD receive notification from you that you wish to withdraw from the contract (in accordance with these terms), any sum debited to Norris Steam Services (London) LTD from your credit card in relation to your order will be re-credited to that credit card account as soon as possible and in any event within 30 days of your order provided that the goods you wish to return are received by Norris Steam Services (London) LTD in the condition that they were in when delivered to you. You will be liable for any charges incurred in returning the goods to Norris Steam Services (London) LTD

17. Norris Steam Services (London) LTD reserves the right to make a restocking charge for any goods which are not returned in brand new condition or to refuse to accept such goods, at its sole discretion. Norris Steam Services (London) LTD also reserves the right to make a charge for collecting goods from your premises in circumstances where they are not defective but you have cancelled your order. Please see our returns policy page. Your statutory rights are not affected.


^Top Liability

18. This section applies only to the extent permitted by law. For the avoidance of doubt, Norris Steam Services (London) LTD do not exclude or limit any liability for (a) personal injury (including sickness and death) where such injury results from Norris Steam Services (London) LTD negligence or wilful default, or that of Norris Steam Services (London) LTD employees, agents or subcontractors or (b) fraudulent misrepresentation.

19. Norris Steam Services (London) LTD does not accept liability (except as set out below) for any errors and omissions and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services.

20. If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product which was advertised at an incorrect price, if the item(s) has been charged and not dispatched we will cancel and refund your order.

21. Norris Steam Services (London) LTD will do its best to correct errors and omissions as quickly as practicable after being notified of them.


23. In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, Norris Steam Services (London) LTD shall, at its own option, make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question PROVIDED THAT you notify Norris Steam Services (London) LTD of the problem in writing at the address stated in the confirmation e-mail within 10 working days of delivery of the goods. NOTHING IN THIS CLAUSE AFFECTS YOUR STATUTORY RIGHTS.

24. You and Norris Steam Services (London) LTD will only be liable under these Terms for losses which are a reasonably foreseeable consequence of the relevant breach of contract.

25. The products sold on the Site are provided for consumer use only. Accordingly, Norris Steam Services (London) LTD do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Site or for any products or services purchased from Norris Steam Services (London) LTD.

26. All machinery supplied by Norris Steam Services carry a 12 month manufacturers parts warranty. If your product develops a fault while under warranty, please contact Norris Steam Services (London) LTD and we will advise you accordingly. Spare parts and components not installed by Norris Steam are fitted at the clients risk.

^Top Processing of orders

27. Credit and Debit cards are debited on the day of shipping by Norris Steam Services (London) LTD. All prices include sales taxes (where applicable) unless otherwise stated. When payments are made by direct bank transfer from the client we request that the client confirms the payment has been made with reference (invoice number) by email to sales@norrissteam.co.uk to avoid any delays in having the goods shipped.

28. Every purchase you make shall be deemed performed in the United Kingdom. United Kingdom law shall govern every aspect of contractual agreement concerning purchases made from the Site.

29. Norris Steam Services (London) LTD aims to arrange shipment of all ‘in stock’ items within 24 hours of receiving your order. Your order may be delayed if the item is not in stock with our suppliers. Some items may be unavailable and the current stock status is approximate. Norris Steam Services (London) LTD are not able to supply dates our suppliers may get an item in stock.


^Top Delivery/title/risk

30. The period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order and stated in the Order Confirmation. Please note that your goods may be sent to you in instalments. You may cancel your entire order with us if subsequent instalments forming part of your order are not delivered by us. Ownership of goods remains with Norris Steam Services (London) Ltd until goods have been paid for in full.

31. If your delivery address is outside of the United Kingdom, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country; Norris Steam Services (London) LTD advises each customer to contact their local customs office for further information.

32. Please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.


^Top Miscellaneous

33. We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

34. We shall have no liability (including liability for negligence) for the acts or omissions of telecommunications service providers or for failures of, or faults in their networks and equipment.

35. No waiver by us of any breach of these Terms shall be considered as a waiver of any subsequent breach of the same or any other provision.

36. You may not permit, create unauthorised framing of, or deep linking to, the Site or the creation of derivative works thereof from any other website under your management or control.

37. In these Terms, ‘Intellectual Property Rights’ means patents, database rights, copyright, design rights (whether registered or unregistered), trade marks (whether registered or unregistered) and other similar rights, together with the right to apply for the protection of any such rights. All Intellectual Property Rights in the Site shall be owned by us absolutely.

38. Subject to the licence granted to you to use the Site, Norris Steam Services (London) LTD reserves all rights, title and interest in its Intellectual Property Rights in the Site. Any goodwill accruing from use of Norris Steam Services (London) LTD and its affiliates’ trade marks, trade and business names and service marks under this Agreement will vest in Norris Steam Services (London) LTD and its affiliates, as appropriate.

39. It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. Norris Steam Services (London) LTD tracks the electronic ‘fingerprints’ of every order placed on Norris Steam Services (London) LTD to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website.

40. We reserve the right to terminate this Agreement and to suspend or terminate your access to the Site immediately and without notice to you if:

  • a. you fail to make any payment to us when due;
  • b. you breach the terms of this Agreement (repeatedly or otherwise);
  • c. when requested by us to do so, you fail to provide us within a reasonable time with sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity;
  • d. we suspect you have engaged, or about to engage, or have in any way been involved, in fraudulent or illegal activity on the Site.

41. Norris Steam Services (London) LTD may amend these Terms from time to time, and place the new version on the Site. When Norris Steam Services (London) LTD do so, it will mention the fact on our home page (www.norrissteam.oc.uk). For users purchasing goods or registering on the Site for the first time, all purchases from the date that the amended terms are placed on our website onwards will be governed by those new terms Otherwise, such changes will be effective against existing users thirty days following posting of the amended version on the Site. Your continued use of the Site following Norris Steam Services (London) LTD posting of any changes will constitute your acceptance of such changes. If you do not agree to any changes to these Terms, then your only remedy is to cease using the Site.

42. These Terms supersede any and all other conditions, understandings, commitments, agreements or representations (except fraudulent misrepresentations) relating to your purchase, whether oral or in writing, and contain the entire agreement between Norris Steam Services (London) LTD and you relating to your purchase. Norris Steam Services (London) LTD advises that you print off and keep safe a copy of these terms and conditions once your order has been accepted by Norris Steam Services (London) LTD We will store a copy of the contract entered into by you with Norris Steam Services (London) LTD. You are advised to read (and are responsible for reading) fully all information on this website.

43. If any provision of these Terms shall be held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the remaining parts of these Terms and the remainder of the affected provision shall be unaffected.

44. These Terms are subject to the laws and exclusive jurisdiction of the United Kingdom.

Price Match Guarantee

45. Norris Steam will price match against UK subject to the below terms.

  • The product in question must be new, identical in style, specification, size and colour, and offered on the same terms.
  • Our price match guarantee can be claimed against any competitor in the mainland UK, including UK websites but excluding factory outlets, membership clubs, duty free shops, home shopping channels, auction sites, market stalls, private sales and liquidation (or any other “closing down” or insolvency) sales.
  • The competitor store or website must have the product in stock and available for immediate purchase or delivery.
  • We must also have the product in question in stock.
  • Gift vouchers are exempt.
  • Typographical errors shall not apply. No affiliate, promotional, voucher code or media discount applies. Any other retailer’s price match promotion which offers an additional rebate or other benefit for any price matched product is also excluded.
  • We must be able to verify the lower price being offered by the competitor to our satisfaction.
  • The price being matched must include all taxes (including VAT), postage and packing charges as applicable.
  • Our Price Promise applies up to 7 days after purchase. Proof of purchase will be required, without exception.
  • All Price Promise transactions are carried out at the discretion of Norris Steam Services (London) Ltd.
  • We reserve the right to withdraw this Price Promise at any time.

Updated Dec 2021


Sign up to our newsletter to be the first to receive information on new products and special offers.